Swap Your Stuff Help Pages
When you make a trade on SwapShop you are automatically covered by our trading guarantee.
This applies if you are sent an item that is not what you requested, is counterfeit
or is not reasonably fit for purpose.
First try to sort out the problem with the sending member by emailing them the details
of the problem. As people sending problematic items will be removed from the site
people are usually very keen to sort out any problems.
If you can’t resolve the problem with the sending member then tell us within
14 days of receiving the item using the feedback form at
Register As A Member
on the home page, or the Login/Register link in the Welcome box on
every page. You will be asked to enter a user name, email address and password.
We will not sell your email address – please see our Privacy
List Your Items
When you have registered, you will be taken to the Offer A New Item For Swap page.
You can also access this page by clicking on the Account tab, then choosing
Offered, or you can click the Offer New Swaps link in the Welcome
The best way to offer an item for swap is to enter the barcode from the packaging
of the product. This accurately identifies the item even if there are several variants
(e.g. widescreen or special editions). Barcodes are 12 or 13 digits long. E.g. 1
234567 89012. You do not need to enter the spaces accurately (or at all). We have
a database of several million barcodes, but if our system cannot locate your item
by the barcode, you can use one of several other methods to enter your item.
For books, you can enter the 10 digit ISBN number e.g. 0-12-345678-9. You do not
need to enter the dashes accurately (or at all).
If you purchased the item from Amazon, or have found the item on Amazon’s website,
you can enter the 10 character ASIN, or Amazon product code.
Alternatively, you can browse round the site to locate the item. We suggest you
switch off the Only Show Items That Are Available switch in the Item Availability
box first, as this will display all items in our database whether or not they are
currently being offered by other users. You can then click the
on the item details page to offer the item.
All items offered should be in usable condition. For DVDs, CDs and Games, this means
they should play perfectly. For books, this means that all pages should be present
and not loose. Please choose the most appropriate condition description from those
available, and optionally add a comment which will be seen by other users.
When you choose to offer an item, the site will suggest a value in Swap Points for
you to ask for. This is based on the current second hand value which we determine
from a number of sources. This is a suggested value only, and you can increase or
decrease this value depending on the item’s condition, or to be competitive with
other people offering the same item.
Wait For A Member To Request An Item From You
Other users will browse the site and may ask you to send them your item.
If you do not get any swap requests for a while, why not try offering additional
items – it is free to do so and there is no limit to the number you can offer. Or
you may like to review the Swap Points you are asking for your item – look at the
other users who are offering the item and set the Swap Points you are asking for
To change the number of Swap Points you are requesting for your item, go to the
Account tab and choose Offered from the menu. You will see a list
of all the items you are currently offering. You can use the Modify link
by each item to adjust the Swap Points or update the condition notes for the item.
Post Your Item To The Member and Earn Points
When another user requests an item, you will be sent an email asking you to post
the item to their address. Please do so within three days. Package the item securely
in a jiffy bag or similar, and affix appropriate postage. You can check the postage
here. Most swap items are under 25mm thick and are classed as Large Letters.
We suggest you take the item to a post office and obtain a certificate of posting.
If the items is lost in the post, this will enable you to claim compensation from
the Royal Mail.
Once you have posted the item, please return to the swap shop site and go to the
Account tab. In the Your Current Actions section, you can mark that
you have sent the item. The item’s status is changed so both you and the recipient
can see that it is in transit, and the recipient is sent an email advising them
to look out for the package.
Once the other member has confirmed that they have received the item you sent, your
account will be credited with the number of Swap Points you requested for the item.
Spend Your Points On The Items You Want
Once you have received some Swap Points, you can use them to request items from
We suggest you set the Only Show Items That Are Available option in the Item
Availability box. This will ensure that you only see items which have been
offered by other users and are available to be requested.
You can browse round the site using the categories in the Product Selector
box in the left margin, or you can use the Quick or Advanced Search
options to locate an item. The Advanced Search
page allows you to search for items which you can afford by setting a maximum number
of Swap Points to search for.
If the item you want costs more than the Swap Points you have, you can wait to send
more items to build up a larger number of points to spend, or you can buy points
by going to the Account tab. 100 Swap Points can be purchased per £1 each via
Once you have found an item you would like, click
on the items details page and you will be shown a list of members offering the item,
the condition of each item, and the number of Swap Points they are requesting. You
can then choose which of the offers to accept by clicking the appropriate button.
An email will be sent to the person whose offer you have accepted asking them
to send the item to your address. Once they have done so, you will be sent an email
to let you know, and you can look forward to delivery of the item.
At any time, you can communicate (anonymously if you wish) with the sender of the
item, by clicking on their user name in your list of swaps. You can see a list of
swaps that you are involved with by clicking the Account tab, then choosing
from the menu.
Once the item has arrived, please promptly go to the swap shop site, select the
Account tab, and mark the item as arrived in the Your Current Actions
section. This will credit the sender of the item with the points they are due.
Enjoy your item and remember that you can swap it again for free after you have
We know that people are concerned about how their eMail address, postal address
and other personal information will be used and so we have the following privacy
policy to let users know how their information will be used.
The information we need
SwapShop.co.uk need to have your current eMail address in order to inform you when
transactions have been requested or when changes are made that affect you. When
a request for a swap is made we then need your postal address details in order to
know where the swap is originating from or where the swap is going to.
You can adjust your email settings at any time by going to the Account tab
and choosing My Details. You will always receive emails related to swaps
you are involved in, but you can choose to opt-out of other emails from swap shop
and emails from third parties.
Cookies are small identifiers that your web browser stores on your hard drive. The
ID in the cookie means you can set an option on our site to be remembered when you
come back. You can choose to disable cookies in your web browser if you do not want
this information stored, however, you may not be able to access all of our features.
The information you provide when registering will not be sold, lent or otherwise
disseminated beyond SwapShop.co.uk unless you choose to allow us to pass on your
information to selected third parties, and we make every effort to secure any data
We do not send unsolicited mail and we give you the option to opt out of any promotional
emails we send.
You can have your account removed from our system completely by contacting us by
email at email@example.com.
Although our restricted use of personal data exempts us from registering under the
Data Protection Act 1998, we adhere to the Data Protection Principles therein which
in summary require that data shall be:
1. Fairly and lawfully processed.
2. Processed for limited purposes.
3. Adequate, relevant and not excessive.
5. Not kept longer than necessary.
6. Processed in accordance with the data subject’s
8. Not transferred to countries outside the
EEA without adequate protection.